All Inclusive always includes the hotel room, food, alcoholic
and non-alcoholic drinks, taxes and tips. Depending on the package
that your group decided on you may have airfare and airport shuttles
part of your package.
Do I have to use your travel coordinator?
Our travel coordinator requests the rooms to be together and
other small perks to make your stay comfortable. When booking with us,
you're dealing with an expert in the US, so there's no
miscommunication. In many cases, the group leaders are arranging
something during your stay, and the reservations all have to be
booked at one place to be valid. In order to secure the group discount,
you'll need to book through Candyce Roa.
If comparing rates, please make sure to add the round trip shuttles to
and from the hotel (most sites do not include that in the rate).
Do you price match from travel websites?
Yes! You can be confident knowing that we have the lowest
rates. However, if a US based online travel agency has a sale,
we are happy to price match their rates for same day bookings.
How do I request a price match?
If you've found a package online at a lower price, contact
your agent to request a price match. Bear in mind that all
components must match exactly.
Do I have to pay for the trip all at once?
No! One of the benefits of booking through Travel Zap is that
you can set up a payment plan. The earlier you book, the more
flexibility you will have. Full payment will be due by 06/19/2019.
When do I have to make the final payment?
Final payments are due 65 days prior to travel, so try to make
a few occasional payments prior to your final payment deadline to
get most of it out of the way. Payment links are available through
the booking site for your convenience.
If I book my reservation now, can I add someone later?
You can book your room today and add a person later in the future,
but keep in mind the price may change in the future when you're
adding someone to your room.
Do I need a passport?
Since this is an international trip, you do need a passport valid
at least 6+ months past your travel dates. Passport cards are not
valid for international air travel. If you have a passport, be sure
to check the expiration date. If you don't already have a passport,
it is a good idea to apply early to be sure you receive it in time for
your trip. Passports normally take 4-6 weeks to process. We suggest
applying a minimum of 3 months in advance as a precaution.
Where/when do I get my boarding pass?
Boarding passes are issued 24 hours prior to departure, and can be
issued online directly through the airline's website or picked up at
the airport during check in. If airfare is included in your package,
please check your travel documents for the airline confirmation code
to check in. You should also print your itinerary that will be emailed
to you prior to your trip for verification at the airport.
How do I get to the resort and how do shuttles work?
If you're paying for airport shuttles, they will take you to
and from your hotel. Upon arrival at your destination, your
shuttle will pick you up at the airport and take you to the resort.
Before your last day, you'll have to confirm your departure time
with the shuttle company so they can retrieve you from the resort
and take you to the airport for your flight. Our round trip airport
shuttles do not pick up clients at their homes in the U.S. and take
them to the home airport nor do they pick you up from the U.S airport
and take you home. Shuttles are only available at our destinations to
and from your chosen resort.
Can I use American Dollars?
Yes, but many resorts and stores won't take USD, so be sure
to prepare your credit and debit cards. Call your bank and let
them know the dates you will be gone. Charges made at the resort
or elsewhere on your trip may be subject to a foreign transaction
fee by your bank (normally 1-3%).